Support Center
We're Here To Help
Get assistance with any issues
Contact Support
Email Support
Our support team is available to help with any questions or issues you may have.
Email: [email protected]
Response time: Usually within 24 hours on business days
Connect With Us
For Listeners
If you're experiencing issues with your listener account, please include:
- • Your username
- • Device and browser information
- • Detailed description of the issue
- • Screenshots (if applicable)
For DJs
If you're experiencing issues with your DJ account, please include:
- • Your DJ name
- • Mixtape ID (if applicable)
- • Upload error messages
- • Account access issues
Troubleshooting
Playback Issues
If you're having trouble playing mixtapes, try these steps:
- Refresh the page
- Clear your browser cache
- Try a different browser
- Check your internet connection
- Disable browser extensions
Account Access
If you can't access your account:
- Try resetting your password
- Check if you're using the correct email address
- Make sure you're not using a social login if you created your account with email
- Clear your browser cookies
- Contact support if issues persist
Upload Problems (For DJs)
If you're having trouble uploading mixtapes:
- Ensure your file is in a supported format (MP3, WAV)
- Check that your file doesn't exceed the 500MB size limit
- Verify your internet connection is stable
- Try a different browser
- Make sure your DJ account is verified
Password Reset Help
Password Reset Process
If you need to reset your password:
- Click on "Login" in the top navigation
- Select "Forgot Password"
- Enter the email address associated with your account
- Check your email for a reset link (valid for 15 minutes)
- Click the link and create a new password
Note: If you don't receive the email, check your spam folder. If you still don't see it, contact support.