Guide & Support
How Can We Help?
Find answers and get support
Frequently Asked Questions
How do I create an account?
Creating an account is easy! Click on the "Sign Up" button in the top right corner of the homepage. Fill in your details, verify your email address, and you're ready to go. You can also sign up using your Google or Facebook account for a quicker registration process.
I forgot my password. How do I reset it?
If you've forgotten your password, click on the "Login" button, then select "Forgot Password". Enter the email address associated with your account, and we'll send you a password reset link. The link is valid for 15 minutes. Follow the instructions in the email to create a new password.
How do I follow a DJ?
To follow a DJ, navigate to their profile page by clicking on their name or profile picture. On their profile page, you'll find a "Follow" button. Click on it to start following them. You'll receive notifications when they upload new mixtapes or make updates to their profile.
Can I download mixtapes for offline listening?
Yes, you can download mixtapes for offline listening. When playing a mixtape, look for the download icon in the player controls. Click on it to download the mixtape to your device. Please note that some mixtapes may not be available for download based on the DJ's preferences.
How do I become a DJ on MixTube?
To become a DJ on MixTube, visit our DJ Portal at dj.mixtube.xyz. Create a DJ account, complete your profile with your bio, social media links, and profile picture. Once approved, you can start uploading your mixtapes and building your audience.
Getting Started Guides
For Listeners
- • Creating and customizing your profile
- • Discovering new mixtapes and DJs
- • Creating playlists and favorites
- • Interacting with the community
- • Managing notifications
For DJs
- • Setting up your DJ profile
- • Uploading and managing mixtapes
- • Promoting your content
- • Understanding analytics
- • Building your audience
Technical Support
Common Technical Issues
Playback Issues
If you're experiencing playback issues, try refreshing the page, clearing your browser cache, or using a different browser. Make sure your internet connection is stable and that you have the latest version of your browser.
Upload Problems
For DJs experiencing upload issues, ensure your file is in a supported format (MP3, WAV) and doesn't exceed the 500MB size limit. Check your internet connection stability during uploads.
Account Access
If you can't access your account, try resetting your password. If you still have issues, contact our support team with your username and the email address associated with your account.
Contact Support
Can't find what you're looking for? Our support team is here to help!
Email: [email protected]
Response time: Usually within 24 hours on business days